Refund & Payment Policy

Different services run on different billing structures. Here is a clear breakdown of how each one works, so there are no surprises after you sign up.

Monthly Retainer (Ongoing Services)

SEO, social media management, Google Ads management, Meta Ads management, and website AMC are billed on a monthly retainer. The retainer is due at the start of each billing cycle, before work for that month begins. We do not extend credit for ongoing services — payment received is work commenced.

Milestone-Based Billing (Website Development)

Website projects (WordPress, Shopify, or custom builds) are billed in three stages tied to actual project delivery:

• Project confirmation & kickoff50% advance — work begins after this is received
• Design approval / mid-project delivery25% — payable before next phase begins
• Final delivery & handoverRemaining 25% — before live access is granted

No work begins until the advance is received. Each milestone clears before the next phase starts. This structure protects both parties.

Full Advance (Consulting & Audits)

Consulting sessions, strategy workshops, and digital audits require full payment before the session takes place or the report is delivered. Once the booking is confirmed and payment is received, the slot is reserved for you.

We accept the following payment modes for all services. All transactions are documented and GST-compliant.

• UPIGoogle Pay, PhonePe, Paytm, BHIM
• NETNEFT / RTGS / IMPS
• CHQAccount-payee cheque (subject to clearance)

Cash not accepted. We do not accept cash payments under any circumstances. Every transaction must be traceable and documented for GST compliance and project records.

For cheque payments, work begins only after the cheque clears. Please factor in clearance time when planning project kickoff dates. Bank details for NEFT/RTGS/IMPS are provided on every invoice we issue.

Digital Marketing Cube is a registered GST taxpayer under GSTIN 07BPPPV3169G1Z9. All our services attract 18% GST as applicable under the Goods and Services Tax Act, 2017.

• All quoted prices are exclusive of GST unless explicitly stated otherwise in a proposal.
• A valid GST-compliant tax invoice is issued for every payment received.
• If you are GST-registered, you may claim Input Tax Credit (ITC) on payments made to us, subject to your own GST filings.
• Please share your GSTIN at the time of onboarding so we can include it correctly on your invoices.
• Invoices are sent by email to the registered billing address you provide. Ensure this address is active and monitored.

GST invoicing records are retained by us for 6 years as required under the GST Act, 2017, regardless of any cancellation or refund.

Timely payments allow us to keep your team allocated, maintain campaign continuity, and deliver consistent results. Here is what happens if a payment is not received on time.

• A payment reminder is sent 3 days after the invoice due date.
• If payment is not received within 7 days of the due date, we reserve the right to pause active work — including live campaign management — until the outstanding amount is cleared.
• If payment is still not received within 15 days of the due date, all services may be suspended without further notice until dues are fully settled.
• Repeated late payments (more than 2 instances in a contract period) may result in revised payment terms requiring full advance payment for future billing cycles.

Campaign interruptions caused by delayed payments are the client's responsibility. If a Google Ads or Meta Ads campaign goes inactive due to a billing pause on our end resulting from an overdue invoice, any resulting loss of ad momentum or business performance is not a basis for a refund or service credit.

We do not currently charge interest or late payment penalties, though we reserve the right to introduce such a policy with reasonable prior notice to active clients.

This is one of the most important things to understand before you start paid advertising with us. Our management fee and your advertising budget are two entirely different costs.

• Our fee covers campaign strategy, account setup, audience research, creative direction, ongoing optimisation, and monthly reporting.
• Your ad spend is the budget that goes directly to Google, Meta, or another platform. This is charged by them — not by us — and goes into your ad account, not ours.
• You are responsible for maintaining sufficient funds in your advertising accounts at all times. We are not liable for campaign disruptions caused by insufficient ad budget on the platform.
• We do not hold, manage, or take custody of your advertising budget. All platform payments are your direct financial relationship with those platforms.
• Any third-party tool subscriptions, platform fees, or software costs required for your project will be communicated upfront and approved by you in writing before any charge is incurred.

Every engagement is based on an agreed scope of work. If requirements change or grow beyond the original agreement, the following applies:

• Work outside the agreed scope is treated as additional work and billed separately at our standard rates.
• We will always inform you before starting any out-of-scope work and will not proceed without your written approval by email.
• Rush requests — tasks needing completion within 24 to 48 hours outside normal turnaround times — may attract an urgent delivery surcharge of up to 20–25% of the standard rate for that task.
• Approved out-of-scope work is non-refundable once delivered, following the same principles as standard service work.

We understand that circumstances change. Our refund policy reflects one honest reality: digital marketing work consumes team time, expertise, and resources from the moment a project begins. Work delivered cannot be returned. We are fair, but we cannot refund time already spent on your behalf.

General principle: All payments are treated as final once work has commenced for that billing period or project phase. Where work has not yet started, we aim to be reasonable and fair.

Regardless of service type, a refund will not be issued in the following situations:

• Work has been completed and delivered as per the agreed scope of work.
• The delay or unsatisfactory outcome resulted from incomplete, incorrect, or delayed information provided by you.
• You approved deliverables — including designs, content, or strategy documents — and later changed your mind about the direction.
• Your project went dormant due to a lack of communication from your side for 30 or more days, causing work to be paused or held up on our end.
• The refund request is made more than 30 days after the date of the relevant invoice or delivery.
• Services were delivered as part of a special offer, discount package, or promotional pricing arrangement.
• The dissatisfaction is linked to external platform performance — including organic search rankings, ad platform algorithm changes, or audience behaviour — rather than the quality of our work.

All cancellations and refund requests must be submitted in writing. Follow these steps:

1. 1

   Send a written request by email

   Email info@digitalmarketingcube.com with the subject line: Cancellation Request — [Your Company Name] or Refund Request — [Your Company Name].

2. 2

   Include the required details

   Your name, company name, the service you are cancelling or seeking a refund for, relevant invoice number(s), reason for the request, and — for refunds — your bank account details for processing.

3. 3

   Acknowledgement within 2 working days

   We will confirm receipt of your request within 2 working days and let you know what happens next.

4. 4

   Decision within 7 working days

   We will review your request and communicate our decision — with clear reasons — within 7 working days of receipt.

5. 5

   Refund processed within 10–15 working days

   Approved refunds are processed within 10–15 working days via the original payment method or bank transfer, whichever applies.

Raising an Invoice Dispute

If you have a genuine query about an invoice, please raise it with us in writing at info@digitalmarketingcube.com within 5 working days of receiving the invoice. We will review and respond within 5 working days. Undisputed portions of any invoice remain payable by the original due date — a dispute on one line item does not justify holding back payment on the rest.

Chargebacks

Please contact us before initiating a chargeback. We are committed to resolving every billing concern fairly and promptly. A chargeback initiated without prior communication will be treated as a breach of our payment agreement and may result in immediate suspension of all active services, recovery action for outstanding dues, and escalation to legal channels if necessary. We believe all matters can be resolved through direct, respectful conversation — and we are always open to that conversation.

Can I get a refund if my SEO rankings do not improve?

SEO results depend on Google's algorithm, the competitiveness of your market, and many factors outside any agency's direct control. We do not guarantee specific rankings or traffic numbers, and refunds are not issued on the basis of search engine outcomes. What we guarantee is that the work — technical audits, on-page optimisation, content, backlinks, and reporting — is done properly and delivered each month. If you feel the work quality is not up to the agreed standard, raise a concern in writing and we will address it.

I paid for Google Ads management. Can I get a refund for the ad spend that did not convert?

No. Ad spend goes directly to Google or Meta and is separate from our management fee. Campaign performance is influenced by audience behaviour, market conditions, landing page quality, offer competitiveness, and other variables. We optimise campaigns continuously, but ad spend is non-refundable once it is deployed on a platform — that is between you and the platform, not us.

What notice period is required to stop my services?

SEO and social media management require 30 days written notice. Google Ads and Meta Ads management requires 30 days written notice. Monthly website AMC requires 30 days written notice before the next billing date. Consulting bookings require 48 hours notice to reschedule without penalty.

What happens to my accounts and data when I stop working with you?

All access to your platforms — Google Ads, Meta, Analytics, website backend — is removed within 7 working days of the contract end date. All project files, reports, and assets created for you during the engagement remain your property and will be handed over on request. See our Privacy Policy for full data retention details.

Can I pause a service temporarily instead of cancelling?

This depends on the service and circumstance. Write to us at info@digitalmarketingcube.com to discuss. Pauses are handled case by case and are subject to team availability on resumption. Monthly retainers are not prorated for partial pauses unless agreed in writing before the billing cycle begins.

I signed up for a discounted package. Does this refund policy still apply?

Yes. Discounted, promotional, or bundled packages are non-refundable once work has commenced, as the reduced pricing already reflects a value adjustment. This is stated as a specific no-refund condition above.

I have a payment dispute — who do I contact?

Write to info@digitalmarketingcube.com with the subject line Billing Query — [Your Company Name]. Include your invoice number and the specific concern. We will get back to you within 5 working days.

If you have any questions about this policy, or need to discuss your billing, cancellation, or refund, reach out to us directly. We are a small team and every concern is handled personally — not through automated bots or ticketing systems.

We reserve the right to update this Refund & Payment Policy at any time to reflect changes in our services, pricing structures, or legal requirements. When we make changes:

• The "Last Updated" date at the top of this page will be revised.
• For active clients, material changes will be communicated by email at least 15 days before they take effect.
• Your continued engagement with our services after the effective date of any update constitutes acceptance of the revised terms.
• Previous versions of this policy are available on request at info@digitalmarketingcube.com.

This policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts in New Delhi, Delhi.