Privacy Policy

Introduction

Welcome to Digital Marketing Cube.

We are a digital marketing agency based in New Delhi, India, operating under the trade name DMC Solutions (GSTIN: 07BPPPV3169G1Z9), with our principal place of business at Old Plot No. 312-A, KH No. 126, Vill Nangloi, Jaat Chowk, New Delhi – 110041, Delhi.

We provide digital marketing services, SEO services, website development, website AMC (Annual Maintenance Contracts), social media marketing, and business consulting services to clients across India and beyond.

Your privacy is important to us. This Privacy Policy explains:

• What personal information we collect from you
• How and why we use it
• Who we share it with (and the strict limits on that sharing)
• How we keep it secure
• Your rights under Indian law
• How to reach us with any questions or concerns

This policy applies to all visitors, leads, clients, and users who interact with our website at digitalmarketingcube.com, our contact forms, our email communications, and our service delivery processes.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) along with the Digital Personal Data Protection Rules, 2025.

1. Information We Collect

We believe in collecting only what is genuinely necessary to serve you well. Here is a clear breakdown of the information we may collect:

1.1 Personal Information You Provide to Us

When you contact us, fill out a form, request a quote, or onboard as a client, you may provide us with:

• Full name
• Email address
• Mobile phone number
• Company or business name
• Job title or designation
• Business address or location
• Nature of your business and service requirements
• Any other information you choose to share in your message

We collect this information only with your explicit consent. Our contact forms do not use pre-checked consent boxes. You actively choose to provide this information.

1.2 Technical and Non-Personal Information

When you visit our website, our servers and analytics tools automatically collect certain technical information. This includes:

• IP address (used to understand general geographic location, not tracked at a personal level)
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Device type (desktop, mobile, tablet)
• Operating system
• Pages you visit on our website
• Time spent on each page
• Source of your visit (e.g., Google search, social media, direct)
• Date and time of your visit

This data is collected via cookies and tools like Google Analytics. It helps us understand how visitors use our website so we can improve your experience. This data, on its own, does not identify you personally.

1.3 Client Project Data (Service Delivery Only)

When you become a client of Digital Marketing Cube, you may share access to certain platforms and accounts to allow us to deliver our services. This may include:

• Google Ads account access
• Google Analytics / Google Search Console access
• Facebook Ads Manager / Meta Business Suite access
• Instagram Business account access
• Website hosting or CMS login credentials
• Social media account credentials
• Business performance data and campaign reports

This data is accessed strictly for the purpose of delivering the services you have contracted us for. It is used only for your project, shared only with team members working on your account, and not used to benefit any party other than you.

1.4 Payment and Invoice Information

For billing purposes, we collect:

• Business name and billing address
• GSTIN (for GST invoicing)

We do not store credit card numbers, debit card details, UPI credentials, or any other sensitive financial information on our systems. Payments are handled through secure, trusted payment channels.

1.5 What We Do Not Collect

We do not collect, request, or store:

• Aadhaar numbers
• PAN card details (unless specifically required for a legal or contractual purpose and shared voluntarily by you)
• Bank account or financial account numbers
• Biometric data
• Medical or health information
• Religious or political beliefs
• Any other Sensitive Personal Data or Information (SPDI) as defined under the IT Rules, 2011, unless it is directly required for a specific service and your explicit consent has been obtained separately

2. How We Use Your Information

We use the information we collect for clear, specific purposes only. We do not use your data beyond what is described here.

2.1 To Respond to Your Inquiries

When you contact us through our website, email, or WhatsApp, we use your name and contact details to respond to your questions, provide information about our services, and send you proposals or quotations.

2.2 To Deliver Our Services

Once you become a client, we use your business information and the platform access you provide to:

• Plan, execute, and manage your digital marketing campaigns
• Build, maintain, or update your website
• Conduct SEO audits and implement optimisation strategies
• Manage your social media accounts and create content
• Set up and manage paid advertising campaigns (Google Ads, Meta Ads, etc.)
• Prepare and share monthly performance reports
• Provide consulting sessions and strategic guidance

2.3 To Send You Marketing Communications

If you have opted in to receive updates from us — for example, by signing up for our newsletter or checking the relevant box on a contact form — we may send you:

• Digital marketing tips and industry insights
• Case studies and success stories
• Updates about our services or new offerings
• Occasional promotional information

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or writing to us at info@digitalmarketingcube.com. We will process your request promptly.

We do not send unsolicited marketing emails. We will not add you to a mailing list without your explicit consent.

2.4 To Improve Our Website and Services

We use aggregated, anonymised analytics data to:

• Understand which pages or content are most useful to visitors
• Identify and fix technical issues on our website
• Improve navigation and user experience
• Make better decisions about the services we offer

2.5 To Comply With Legal Obligations

In certain situations, we may be required by law to process or disclose your data. This includes responding to lawful requests from government authorities, courts, or law enforcement agencies in India. Where we are permitted to do so under applicable law, we will make reasonable efforts to notify you of such requests.

3. Consent and Legal Basis for Processing

We process your personal data only on a valid legal basis. Under the DPDP Act 2023, the lawful bases we rely on are:

• Consent — For general inquiries, newsletter subscriptions, and any non-essential data collection. You provide consent freely and can withdraw it at any time.
• Contract — When you have engaged Digital Marketing Cube for a service, we process your data as necessary to fulfil our contractual obligations to you.
• Legal Obligation — Where Indian law requires us to retain or share certain information (e.g., GST records for 6 years as required by the GST Act).

How We Obtain Consent

• All contact forms on our website include a clear, unchecked consent checkbox.
• Newsletter sign-ups use a double opt-in process — you must confirm your subscription via email.
• We do not use pre-ticked boxes or bundle consent with other terms.

Withdrawing Consent

You may withdraw your consent at any time by writing to us at info@digitalmarketingcube.com. Withdrawing consent will not affect the lawfulness of any processing we carried out before your withdrawal. It also will not affect processing that is based on a different legal basis (e.g., an active service contract).

4. Cookies and Tracking Technologies

Like most websites, digitalmarketingcube.com uses cookies and similar tracking technologies to enhance your experience and understand how our website is used.

4.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit. They are widely used to make websites work efficiently and to provide information to the website owner.

4.2 Types of Cookies We Use

Essential Cookies — These are necessary for the basic functioning of our website. They enable things like page navigation and access to secure areas. The website cannot function properly without these. They do not track you for marketing purposes.

Analytics Cookies — We use Google Analytics (GA4) to collect anonymised data about how visitors use our website — which pages are visited, how long visitors stay, where they come from, and which devices they use. This data is processed by Google and stored on Google’s servers. Google Analytics may transfer this data outside India. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Marketing Cookies — We may use Meta Pixel (Facebook/Instagram) on our website. This tool is placed by Meta Platforms, Inc., and it collects data about your behaviour on our website to help us measure the effectiveness of our advertising on Facebook and Instagram, and to allow us to show relevant ads to people who have visited our website. Meta Pixel sends data to Meta’s servers, which may be located outside India. For more information, please refer to Meta’s Privacy Policy.

Functionality Cookies — These cookies remember your preferences and settings to provide a more personalised experience.

4.3 Third-Party Tools We Use

4.4 Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner. You can choose to:

• Accept all cookies — including analytics and marketing cookies
• Accept only essential cookies — your visit will not be tracked for analytics or advertising
• Manage your preferences — choose which categories of cookies you accept

You can change your cookie preferences at any time by clicking the Cookie Settings link in the footer of our website.

You can also control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling certain cookies may affect how our website functions.

5. How We Share Your Information

We take the sharing of your data seriously. Our position is clear: we do not sell, rent, or trade your personal data.

5.1 We Do Not Sell Your Data

Digital Marketing Cube does not sell, rent, lease, or trade your personal information to any third party for their own commercial purposes.

5.2 Sharing With Trusted Service Providers

We may share your information with third-party service providers who assist us in operating our business and delivering our services. These include:

• Website hosting providers — to host our website on secure servers
• Email service providers — to send transactional and marketing emails
• Cloud storage providers — to securely store project files and reports
• Analytics and advertising platforms — Google and Meta, as described in the Cookies section

We work only with service providers whose data practices meet acceptable security and privacy standards. Where formal agreements are in place, they restrict those providers from using your data for any purpose beyond what we specify.

5.3 Legal Disclosure

We may disclose your personal information if required to do so by law, or in response to valid legal requests from public authorities such as courts, police, or government agencies in India. We will comply with such requests only to the extent required by law.

5.4 Business Transitions

In the unlikely event that Digital Marketing Cube undergoes a business restructuring, merger, or acquisition, your data may be transferred to the new entity. We will notify you of any such change and ensure your data remains protected under the same standards described in this policy.

6. Client Data and Project Confidentiality

This section is specific to clients who have engaged Digital Marketing Cube for services.

6.1 How We Handle Your Business Data

When you become our client, you trust us with sensitive business data — your ad accounts, analytics reports, website backend access, campaign performance, revenue figures, and more. We treat this data with the highest level of confidentiality.

• Your business data is accessed only by team members who need it to deliver your specific project.
• We do not share your campaign data, performance reports, or business figures with any other client.
• Client data and business insights are treated as confidential and are not disclosed to any third party outside of service delivery.
• We do not use your brand name, logo, or campaign details publicly (e.g., in case studies or portfolio presentations) without your explicit written permission.

6.2 Access Credentials

If you share login credentials for any platform (website, ad account, CMS, etc.) with us:

• They are stored in access-controlled systems and not recorded in plain text.
• Access is restricted to authorised team members working on your project only.
• We recommend changing credentials after a project ends or a team member leaves.

6.3 What Happens After Your Project Ends

When your engagement with Digital Marketing Cube concludes:

• We will take steps to remove our access to your accounts (Google Ads, Meta, Analytics, website, etc.) within 7 working days of project conclusion, where technically possible and where we have been granted the ability to do so.
• Project files, reports, and data will be retained for up to 3 months for our records, after which they will be securely deleted or anonymised.
• On your written request, we can delete your project data earlier, subject to any legal retention requirements.

6.4 Non-Disclosure

All client relationships are treated as confidential by default. If you require a formal Non-Disclosure Agreement (NDA), we are happy to sign one before the engagement begins. Write to us at info@digitalmarketingcube.com to request an NDA.

7. Data Retention

We do not keep your data for longer than necessary. Here is how long we retain different types of data:

Once the retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to any individual.

You may request earlier deletion of your personal data by writing to us at info@digitalmarketingcube.com. We will honour your request where it does not conflict with our legal obligations.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

8.1 Security Measures We Have in Place

• SSL/HTTPS encryption across our entire website — all data transmitted between your browser and our website is encrypted.
• Role-based access control — team members can only access data that is relevant to their specific responsibilities.
• Secure password management — no plain-text storage of passwords or credentials.
• Secure cloud storage — project files and client data are stored on reputable cloud platforms with industry-standard security protocols.
• Regular security reviews — we periodically review our data handling practices and update our security measures.

8.2 Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights, we will:

• Notify the Data Protection Board of India as required under the DPDP Act 2023.
• Inform you of the breach without undue delay, where required.
• Take immediate steps to contain and investigate the breach.

Please note: While we implement all reasonable security measures, no system is 100% secure. If you ever suspect that your data with us has been compromised, please contact us immediately at info@digitalmarketingcube.com.

9. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights over your personal data:

9.1 Right to Access

You have the right to know what personal data we hold about you and to receive a summary of how it is being processed.

9.2 Right to Correction

If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it.

9.3 Right to Erasure (Right to Be Forgotten)

You may request that we delete your personal data. We will fulfil your request unless we are legally required to retain certain information (e.g., GST invoicing records).

9.4 Right to Withdraw Consent

You may withdraw your consent to data processing at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

9.5 Right to Grievance Redressal

If you are dissatisfied with how we have handled your personal data, you have the right to raise a grievance with us. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

9.6 Right to Nominate

Under the DPDP Act 2023, you have the right to nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.

How to Exercise Your Rights

To exercise any of the above rights, please write to us at:

Email: info@digitalmarketingcube.com
Subject line: Data Rights Request — [Your Name]

We will respond to all verified requests within 30 days of receipt. We may ask you to verify your identity before processing your request.

10. Third-Party Websites and Links

Our website may contain links to:

• Social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.)
• Third-party tools, resources, or partner websites
• External websites referenced for informational purposes

These websites have their own privacy policies and data practices, which are entirely independent of ours. Digital Marketing Cube is not responsible for the privacy practices, content, or security of any third-party website.

We encourage you to review the privacy policy of every website you visit before providing any personal information.

11. Children’s Privacy

Our website and services are directed exclusively at businesses and adults. We do not knowingly collect personal information from anyone under the age of 18.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at info@digitalmarketingcube.com. We will take prompt steps to delete such information from our systems.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable laws. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page.
• Display a prominent notice on our website informing you of the update.
• Where appropriate, notify clients by email.

We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

13. Grievance Officer and Contact Details

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, Digital Marketing Cube has designated a Grievance Officer to address any privacy-related concerns, complaints, or requests.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint, please contact us:

Grievance Officer
Digital Marketing Cube (DMC Solutions)
Old Plot No. 312-A, KH No. 126, Vill Nangloi, Jaat Chowk,
New Delhi – 110041, Delhi, India

Email: info@digitalmarketingcube.com
Response Time: Within 30 days of receiving your request

If you are not satisfied with our response or the resolution of your grievance, you have the right to escalate your complaint to the Data Protection Board of India, which has been established under the DPDP Act 2023 as India’s data protection authority.

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts in New Delhi, Delhi.

14. Payment Policy

At Digital Marketing Cube, we believe in complete transparency when it comes to money. This section explains how payments work for our services — what we charge, how we accept payments, when payments are due, and what happens if a payment is delayed.

14.1 Payment Models

Depending on the nature of the service you engage us for, we work on the following payment structures:

Retainer Model (Monthly Services)
For ongoing services such as SEO, social media marketing, Google Ads management, and Website AMC, we work on a monthly retainer basis. The retainer fee is billed and due in advance at the beginning of each month. Services for the upcoming month will commence only after the retainer payment has been received and confirmed.

Milestone-Based Model (Project Work)
For one-time projects such as website development (WordPress, Shopify, or custom), we follow a milestone-based payment structure:

The project will not commence until the initial 50% advance is received. Each subsequent milestone payment must be cleared before the next phase of work begins.

Consulting Services
For consulting sessions, strategy sessions, and digital audits, full payment is required in advance before the session or report is delivered.

14.2 Accepted Payment Methods

We accept the following payment methods for all services:

• UPI — Google Pay, PhonePe, Paytm, BHIM (preferred for quick payments)
• Bank Transfer (NEFT / RTGS / IMPS) — Bank details will be shared on the invoice
• Cheque — Payable to “DMC Solutions” (subject to clearance before work begins)

We do not accept cash payments for any service. All transactions must be documented and traceable for GST compliance.

14.3 GST on Services

Digital Marketing Cube is a GST-registered business (GSTIN: 07BPPPV3169G1Z9). All our services attract 18% GST as applicable under the Goods and Services Tax Act, 2017.

• All quoted prices are exclusive of GST unless explicitly stated otherwise.
• A GST-compliant tax invoice will be issued for every payment received.
• Clients who are GST-registered can claim Input Tax Credit (ITC) on payments made to us, subject to their own GST filings.
• Please share your GSTIN at the time of onboarding so we can include it on your invoices.

14.4 Invoice and Payment Due Dates

• Invoices for monthly retainer services are raised on the 1st of each month (or the agreed billing date).
• Payment is due within 7 days of the invoice date.
• For project-based work, milestone invoices are raised at the start of each milestone phase, with payment due within 5 working days.
• Invoices are sent via email to the registered billing email address provided at onboarding.

14.5 Late Payment

Timely payment is important for us to maintain quality service delivery and allocate team resources effectively.

• If a retainer payment is not received within 7 days of the invoice date, we reserve the right to pause active work until the outstanding amount is cleared.
• A late payment reminder will be sent after 3 days of non-payment.
• If payment is not received within 15 days of the invoice date, we reserve the right to suspend all services until the dues are fully cleared, without further notice.
• Repeated late payments (more than 2 instances in a contract period) may result in a change in payment terms, requiring advance payment for future billing cycles.
• We do not charge a late payment penalty or interest at present, but we reserve the right to introduce such a policy with prior notice.

14.6 Third-Party Ad Spend and Platform Costs

For services involving paid advertising (Google Ads, Meta Ads, LinkedIn Ads, etc.):

• Ad spend is separate from our management fee. Our fee covers campaign strategy, setup, management, and reporting. The actual advertising budget you allocate on these platforms is charged directly by Google, Meta, or the respective platform.
• You must maintain sufficient funds in your advertising account at all times. We are not responsible for campaign interruptions caused by insufficient ad budget.
• We do not hold or manage your advertising budget on your behalf. Payments to advertising platforms are your direct responsibility.
• Any platform fees, tool subscriptions, or third-party software charges required for your project will be communicated upfront and billed separately or with your advance written approval.

14.7 Scope Changes and Additional Charges

• Any work outside the agreed scope of the proposal or contract will be considered additional work and will be billed separately.
• Wherever possible, we will inform you in advance and seek your written approval (via email) before undertaking any out-of-scope work.
• Rush requests — tasks requiring completion within 24–48 hours outside normal turnaround — may attract an urgent delivery surcharge of up to 20–25% of the standard charge for that task.

14.8 Payment Disputes

If you have a query or dispute regarding an invoice:

• Please raise it in writing to info@digitalmarketingcube.com within 5 working days of receiving the invoice.
• We will review and respond to all billing disputes within 5 working days of your written request.
• Undisputed portions of an invoice must still be paid by the original due date.
• Raising a dispute does not entitle you to withhold payment on undisputed amounts.

15. Refund and Cancellation Policy

We understand that circumstances change. This section explains our approach to cancellations and refunds across all our services.

Our refund policy reflects an important reality: digital marketing services involve the allocation of time, expertise, and resources from the moment a project begins. Unlike physical products, the work done cannot be “returned.” However, we aim to be fair and reasonable in every situation.

15.1 General Principle

All payments made to Digital Marketing Cube are considered final once work has commenced for that billing period or project phase. We do not offer refunds for completed work, work-in-progress, or any service where team resources have already been allocated or once the work started.

15.2 Website Development Projects

Website development (WordPress, Shopify, or custom) follows a milestone-based payment structure. The refund eligibility is as follows:

15.3 SEO Services

SEO is a long-term, results-driven service. Rankings and traffic improvements take time, and the work done each month (technical fixes, content, backlinks, reporting) has already consumed team resources by the time it is delivered.

• Monthly SEO retainers are non-refundable once the work for that month has commenced.
• If you wish to cancel your SEO retainer, you must provide 30 days’ written notice before the next billing cycle.
• Upon receiving cancellation notice, we will complete deliverables for the current paid period and hand over all work, reports, and assets.
• No refund will be issued for the current month’s retainer if notice is given mid-month.
• We do not guarantee specific search engine rankings or traffic numbers as these are determined by Google’s algorithm, which is outside our control.

15.4 Social Media Marketing Services

• Monthly social media management fees are non-refundable once the content calendar or creatives for that month have been initiated.
• 30 days’ written notice is required to cancel social media management services.
• All content, designs, and assets created for you during the engagement and fully paid for remain your property and will be handed over upon written request after all outstanding dues are cleared.

15.5 Google Ads / Meta Ads Management

• Monthly ad management fees are non-refundable once campaign work has begun for that month (setup, optimisation, reporting).
• 15 days’ written notice is required to pause or cancel paid ad management services.
• Ad spend already deployed on Google or Meta platforms is non-refundable as it is controlled by those platforms, not by us.
• If you cancel mid-month, campaign management will continue through the notice period provided all dues for that period are cleared.

15.6 Website AMC (Annual Maintenance Contract)

• AMC payments are made for a defined contract period (monthly or annually).
• Annual AMC contracts — If you wish to cancel before the contract term ends, we will issue a prorated refund for unused full months remaining, less any setup or onboarding charges already incurred.
• Monthly AMC — Non-refundable for the current billing month. Cancel anytime with 30 days’ written notice before the next billing date.

15.7 Consulting and Digital Audit Services

• Consulting fees are non-refundable once the session has been conducted or the audit/report has been delivered.
• If you cancel a scheduled consulting session with at least 48 hours’ advance notice, we will reschedule it at no extra cost.
• Cancellations within 48 hours of a scheduled session will forfeit the session fee.

15.8 Conditions Where No Refund Applies

Regardless of the service type, no refund will be issued in the following situations:

• Work has been completed and delivered as per the agreed scope of work
• The delay or unsatisfactory outcome is due to incomplete, incorrect, or delayed information provided by the client
• The client approved deliverables (design, content, strategy) and later changed their mind
• The client failed to communicate for 30 or more days, causing work to be paused or abandoned on our end
• The refund request is made after 30 days from the date of the disputed invoice or delivery
• Services were delivered as part of a special offer, discount package, or promotional pricing

15.9 How to Request a Refund or Cancel a Service

If you wish to cancel a service or request a refund, please follow these steps:

• Send a written request to info@digitalmarketingcube.com with the subject line: “Cancellation Request — [Your Company Name]” or “Refund Request — [Your Company Name]”
• Include in your email: Your name, company name, service name, invoice number(s), reason for cancellation or refund, and your bank account details (for refund processing)
• We will acknowledge your request within 2 working days
• Your request will be reviewed and a decision communicated within 7 working days
• Approved refunds will be processed within 10–15 working days of approval, via the original payment method or bank transfer.

15.10 Chargebacks and Payment Disputes

We request that any billing concerns be raised with us directly before initiating a chargeback or payment dispute with your bank. We are committed to resolving all disputes fairly and promptly.

Initiating a chargeback without prior communication with Digital Marketing Cube may be treated as a breach of our payment agreement and could result in:

• Immediate suspension of all active services
• Recovery action for outstanding dues
• Escalation to legal channels if required

We believe in resolving all matters through direct, respectful communication first.

15.11 Changes to This Policy

We reserve the right to update our Payment Policy and Refund & Cancellation Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. For active clients, we will notify changes via email at least 15 days before they take effect.

This Privacy, Payment, and Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts in New Delhi, Delhi.